Klarna has been ramping up its use of artificial intelligence, shifting daily operations away from traditional software and reducing staff dependence while using Klarna, OpenAI powered AI technologies developed in partnership with OpenAI. This move led the company to terminate its agreement with a major CRM provider and ease up on hiring as automated systems took over a growing share of routine tasks.
With these adjustments, Klarna reports a remarkable increase in efficiency, crediting their AI push for expected revenue per employee to reach one million dollars, a substantial jump from less than six hundred thousand dollars the previous year. The most profound change has come within customer service, where the company lowered expenses by substituting human contractors with chatbots.
Klarna’s Revenue Growth and Market Plans
Despite initial moves to automate customer support almost entirely, Klarna recently decided to give customers the option to speak with live agents once again. This comes as the company recalibrates its balance between automation and a human touch.
Earlier in the year, Klarna took steps toward an initial public offering by filing necessary documentation in the United States, reflecting growing ambitions beyond its Swedish base. Those plans, however, are currently paused, following unstable financial markets influenced by a high-profile tariff announcement.
Klarna continues to post steady growth with a thirteen percent revenue rise in the first quarter of 2025, reaching seven hundred one million dollars. Even so, the company has not shared when it expects its IPO process to pick up again. For more insight, see Klarna, OpenAI powered AI.
