Balto is a cutting edge support tool created to enhance customer interactions in call centers in time by offering agents live guidance during calls to boost their adherence to top practices and increase sales results while ensuring compliance with regulations. Moreover Balto includes functions like coaching sessions automated quality assurance checks and note taking capabilities all aimed at boosting agent productivity and precision. By leveraging AI technology to assess each conversation Balto provides advice, for managers and facilitates organizations in expanding excellence within their teams.
Features of Balto
- Real-Time Guidance: Assists agents with live prompts and talking points during calls.
- Automated QA: Scores 100% of calls and provides insights into performance.
- Live Coaching: Enables managers to coach agents in real-time.
- Automated Note-Taking: Simplifies after-call work by auto-generating notes.
Benefits of Using Balto
- Increased Sales Performance: Helps agents follow optimal sales practices in real-time.
- Improved Compliance: Ensures agents adhere to regulatory guidelines during calls.
- Enhanced Customer Satisfaction: Guides agents in delivering better customer experiences.
- Reduced Training Time: Speeds up agent onboarding and skill development.
Use Cases for Balto
- Sales Teams: Helps improve conversion rates by providing live sales guidance.
- Customer Support: Assists agents in offering quick and accurate responses to customer inquiries.
- Compliance Management: Ensures agents stay compliant with regulations in industries like finance or healthcare.
- Performance Monitoring: Tracks and improves agent performance with real-time feedback and analytics.
What makes Balto unique
Balto stands out for its ability to provide real-time coaching and feedback during live calls, improving agent performance and ensuring compliance with minimal manual intervention.
