TheySaid helps users analyze customer feedback and reviews, providing insights into sentiment, trends, and key themes. It aggregates feedback from multiple channels and delivers an easy-to-understand report of what customers are saying. The tool allows businesses to make data-driven decisions based on customer opinions.
Features
- Aggregates customer feedback from multiple platforms.
- Sentiment analysis to detect positive, negative, and neutral feedback.
- Identifies trends and recurring themes in feedback.
- Generates detailed reports for data-driven decision-making.
- Customizable dashboard to track feedback in real time.
- Supports integration with popular review platforms and social media.
- Provides alerts for critical or trending feedback.
- Offers multilingual feedback analysis.
Use Cases
- Monitoring customer feedback for e-commerce products.
- Analyzing customer reviews for service-based businesses.
- Identifying product improvement areas based on user feedback.
- Tracking brand sentiment over time across social media platforms.
- Providing insights for customer support teams to improve service.
Summary
TheySaid excels by offering real-time sentiment analysis and feedback aggregation across multiple platforms, making it a powerful tool for understanding customer opinions and improving business decisions.
