Zonka Feedback enables businesses to gather and analyze customer feedback across multiple channels, including email, SMS, web, and in-app surveys. It offers tools to design surveys, automate distribution, and gain insights through AI-driven analytics. The platform helps organizations enhance customer experiences by closing the feedback loop effectively.
Features
- Design engaging surveys with an easy-to-use builder
- Automate survey distribution across multiple channels
- Analyze customer sentiments with AI-driven analytics
- Measure key metrics like NPS, CSAT, and CES
- Integrate with CRMs, helpdesks, and marketing tools
- Close the feedback loop with response management tools
- Access real-time reports and dashboards
- Customize surveys with branding and multilingual support
Use Cases
- Collecting customer feedback post-purchase
- Measuring employee satisfaction within organizations
- Gathering patient feedback in healthcare settings
- Conducting market research surveys for product development
- Assessing customer service performance through agent feedback
Summary
Zonka Feedback stands out by offering a comprehensive, user-friendly platform that combines survey creation, distribution, and AI-driven analytics. Its ability to integrate with various tools and automate feedback processes makes it a valuable asset for businesses aiming to enhance customer and employee experiences.
