15 Best AI Chatbots for Customer Service

Customer service teams are drowning in support tickets while customers just need instant responses 24/7. Sound familiar?

AI chatbots for customer service have become a game-changing solution for businesses that struggle to keep up with growing customer needs. These intelligent virtual assistants can handle thousands of customer queries at once and cut response times from hours to seconds.

Businesses have more choices than ever for customer service chatbots and each option comes with its own capabilities and price points. This article highlights the 15 best customer service chatbots and compares their features, integration capabilities, and pricing to help businesses make smart decisions.

What is a Customer Service Chatbot?

A customer service chatbot is an AI tool that mimics human conversation to provide automated support for platforms of all types. These virtual assistants use natural language processing (NLP) and machine learning to understand and respond to customer questions in a conversational way. Modern systems can solve over 80% of customer problems on their own.

AI chatbots do more than automate tasks. They create natural conversations and make customer interactions more enjoyable.

Customer Service Chatbot Benefits

Companies today just need AI tools for customer service to handle growing support requests while staying efficient. Research shows that by 2027, chatbots will become the primary customer service channel for nearly a quarter of organizations.

• Cost Reduction: Companies can save up to 98% on service costs and cut down on frontline support staff
• 24/7 Availability: Chatbots respond instantly whatever the time zone or holiday
• Multilingual Support: Your customer base grows automatically with support in 100+ languages
• Improved Efficiency: Up to 80% of support tickets get resolved without human help
• Faster Response Times: 90% of customers say quick responses matter most

1. Sprinklr

Sprinklr is a robust AI customer service platform. The Forrester Wave™ recognized it as a Strong Performer in Conversational AI for 2024. This platform uses advanced generative AI models to create human-like customer interactions on multiple channels.

Features

• Support on more than 25 digital channels with 100+ languages
• A chatbot builder that needs no coding and works with drag-and-drop
• Live sentiment analysis that recognizes customer intent
• Smart conversation handling that remembers context

Sprinklr Integration Capabilities

• CRM platforms like Salesforce and HubSpot
• Support tools such as Zendesk and Github
• E-commerce platforms including Shopify and Stripe
• Marketing automation systems

Pros

• Customer response times are 21 times faster
• Service costs drop by 98%

Cons:

• Options to scale are limited
• Features need training to master

Sprinklr plans start at $199/user/month and users can test all features with a 30-day free trial.

2. Intercom

Intercom’s AI-first customer service platform makes use of OpenAI’s GPT-4 technology. Their breakthrough chatbot Fin has transformed support automation. The platform resolves up to 50% of customer questions with instant and accurate responses.

Key Features

• AI-Powered Resolution: Fin AI agent combines high resolution rates with minimal hallucination and delivers human-quality service
• Unified Inbox: Manages conversations from email, phone, and messenger in one central location
• Knowledge Management: Complete system that optimizes content sources for AI, agents, and self-serve support
• Proactive Support: Automated customer education and notification system

Intercom Integration Options

• CRM platforms like Salesforce and HubSpot
• Support tools such as Zendesk and Github
• E-commerce platforms including Shopify and Stripe
• Marketing automation systems

Pros:

• Resolves up to 50% of customer queries automatically
• Extensive integration capabilities

Cons:

• Complex pricing structure
• Higher cost compared to alternatives

Intercom plans start at $39/seat/month and users can try the platform free for 14 days without a credit card.

3. Zoho SalesIQ

Zoho SalesIQ powers businesses with AI chatbot capabilities through its flagship platform, Zobot™. The platform helps companies automate customer interactions on websites, mobile apps, and makes it a social-first solution.

Key Features

• User-friendly bot builder with drag-and-drop tools for quick setup
• Answer bot that leverages natural language understanding
• Support for 30 languages to reach global customers
• Immediate visitor tracking and lead scoring tools

Zoho SalesIQ Integration Ecosystem

• Direct connection to Zoho CRM and Zoho Desk
• Links to major AI platforms like OpenAI, IBM Watson, and Microsoft Azure
• Works with WordPress, GoDaddy, and e-commerce platforms of all types

Pros:

• Quick chatbot setup on multiple channels
• Built-in ChatGPT integration

Cons:

• Basic auto-reply options in chatbot flows
• Limited marketing tools on social platforms

Zoho SalesIQ is free for 3 operators and up to 10k unique visitors. Paid plans costs from $10/operator/month and come with a 15-day free trial.

4. Ada

Ada’s AI-first platform uses its proprietary Reasoning Engine™ to create sophisticated customer service solutions in more than 35 countries. The platform has shown remarkable results by automating over 4 billion customer interactions for major brands like Meta, Verizon, and Square.

Features

Ada’s platform employs multiple specialized AI models that optimize specific tasks. The system’s Knowledge Hub learns from existing support content to ensure accurate, safe, and relevant responses. Ada creates a complete omnichannel experience by supporting over 50 languages and working across web, mobile, social, SMS, and phone channels.

Ada Integration Framework

The platform blends with major business systems like Salesforce, Contentful, and Twilio. Ada’s integration ecosystem enables live data sharing between systems. This supports features like automated callback requests and smooth transfers to human agents.

Pros:

• Resolves up to 70% of conversations automatically
• Provides multilingual support across 50+ languages

Cons:

• Needs extensive content preparation
• Limited transparency in pricing structure

Ada’s usage-based pricing model grows with business needs and specific pricing isn’t public.

5. Ultimate.ai

Zendesk has acquired Ultimate.ai, which revolutionizes customer support operations. The platform uses advanced generative AI technology to automate up to 80% of support requests through digital channels.

Key Features

• UltimateGPT Integration: Custom-built chatbot creation using latest generative AI technology
• Multilingual Capabilities: Native support for 109 languages
• Intelligent Triage: Automated ticket routing and workflow optimization
• Analytics Dashboard: Complete performance tracking and optimization tools

Ultimate.ai Integration Suite

• Customer relationship management systems
• Backend office software
• Knowledge base systems

Pros:

• Bot creation needs no coding
• Complete analytics for optimization

Cons:

• Optimization must be ongoing
• Pricing structure lacks transparency

Ultimate.ai provides customized pricing based on business requirements.

6. Freshworks

Freshworks uses Freddy AI to power its intelligent customer service automation platform that can handle up to 60% of support tickets. The platform combines AI-driven chatbots and live chat capabilities to give customers complete support through multiple channels.

Key Features

• Intent Detection: Understands customer’s context and sentiment using NLP and machine learning
• Multilingual Support: Operates in 33+ languages for global customer bases
• No-code Builder: Features drag-and-drop interface for quick bot creation
• Smart Routing: IntelliAssign tool directs conversations to the right agents

Freshworks Integration Options

• E-commerce platforms
• Social media channels
• CRM systems

Pros:

• Bot customization without coding
• Highly customizable chat widget
• Extensive marketplace integrations

Cons:

• Limited email inbox functionality
• Dashboard accuracy issues

Freshworks is free for 10 agents. Paid plans costs from $19/agent/month (billed annually). Users can add Freddy AI Copilot for $29/agent/month to get advanced AI capabilities that boost customer support automation.

7. ProProfs Chat

ProProfs Chat delivers complete customer support solutions by combining AI-powered automation with human-like interactions. The platform’s intelligent chatbot handles multiple conversations at once and personalizes each interaction while maintaining context.

Key Features

The platform comes with reliable capabilities that include Voice Assistant for speech-to-text conversion and Chat Routing to automatically distribute conversations to relevant departments. The Conversation Builder lets you create custom chat flows, while Sentiment Analysis measures customer satisfaction through up-to-the-minute data.

ProProfs Integration Capabilities

• CRM systems (Salesforce, Microsoft Dynamics, Zoho)
• CMS platforms (WordPress, Drupal, Joomla)
• E-commerce solutions (Shopify, Magento, BigCommerce)

Pros:

• Support tickets decrease by up to 80%
• Global reach with support for 70+ languages

Cons:

• On-premise version not available
• Large chatbots have complex overview

ProProfs offers a free plan for 1 operator. Paid plans costs from $19.99/operator/month (billed annually). Paid subscriptions come with a 15-day money-back guarantee.

8. Tidio

Tidio excels as a customer service solution with its Lyro AI chatbot that resolves up to 70% of customer asks automatically. The platform combines live chat with advanced automation to provide complete support on multiple channels.

Key Features

• Lyro AI Chatbot: Powered by advanced AI for handling complex conversations
• Live Chat Integration: Immediate visitor tracking and participation capabilities
• Multichannel Support: Integration with WhatsApp, Instagram, and Messenger
• Visual Flow Builder: No-code automation paths to optimize customer interactions

Tidio Integration Options

Tidio integrates with major business tools like Shopify, Magento, WordPress, and various CRM systems. Email marketing platforms like Mailchimp and tools such as Google Analytics enhance its integration ecosystem.

Pros:

• User-friendly interface with visual bot builder
• 40+ ready-made chatbots in the template library

Cons:

• WhatsApp integration has limitations
• Language support options remain limited

Tidio offers a free plan with 50 conversations/month. Paid plans start from $29/month. Users can try all paid plans free for 7 days without a credit card.

9. Zendesk

Zendesk’s AI agents draw from more than 18 billion ground customer service interactions to provide sophisticated automation. These agents understand customer experience nuances right from the start. Businesses can deploy the platform’s pre-trained models quickly without technical resources, which makes it an effective solution for immediate automation.

Key Features

• Autonomous Resolution: Handles complex requests independently
• Multilingual Support: Available 24/7 across preferred channels
• Customizable Personas: Matches your brand’s voice and tone
• No-code Builder: Creates interactive conversation flows
• Up-to-the-minute Data Analysis: Gives applicable information for optimization

Zendesk Integrations

Zendesk integrates with your existing business systems and enables complete data sharing that improves customer support capabilities. Its integration framework works with knowledge bases, CRM systems, and third-party applications to create a unified support ecosystem.

Pros:

• Pre-trained on billions of interactions
• Complete analytics and QA tools

Cons:

• Data uploading challenges
• Occasional data loss problems

Zendesk plans start at $5/agent/month and you can access additional AI capabilities starting at $1.00 per automated resolution, with a 14-day free trial period.

10. Kommunicate

Kommunicate revolutionizes customer support through generative AI capabilities. Businesses can automate up to 80% of their support queries and still provide tailored interactions. The platform utilizes advanced language models from OpenAI, Google Gemini, and Anthropic to deliver accurate, context-aware responses.

Key Features

• Generative AI Integration: Supports multiple LLM models to improve conversation capabilities
• Multilingual Support: Works in over 100 languages for global reach
• Knowledge Base Training: Learns from websites, documents, and existing help centers
• Up-to-the-minute Data Analysis: Detailed tracking of bot performance and customer satisfaction

Kommunicate Integration Suite

• Messaging Platforms: WhatsApp, Telegram, Instagram, and Facebook Messenger
• Mobile SDKs: iOS, Android, Flutter, and React Native support
• CRM Systems: Zendesk, Salesforce, and Freshworks compatibility
• E-commerce: Shopify, Magento, and various web platforms

Pros:

• Quick setup in just 10 minutes
• Cutting-edge generative AI features

Cons:

• Simple plan has restricted features
• Expensive for bigger teams

Kommunicate is free up to 30 chat sessions. Paid plans costs from $100/month with unlimited sessions.

11. HubSpot

HubSpot’s AI-powered customer service platform serves more than 205,000 companies worldwide. Their platform combines complete CRM capabilities with advanced chatbot functionality. Their flagship Breeze customer agent gives instant, accurate responses while ensuring tailored customer interactions.

Key Features

You can train the platform’s Breeze customer agent within minutes by using existing knowledge base articles and help sites. It uses conversational AI that handles customer questions on its own and naturally transfers complex cases to human agents. The system provides up-to-the-minute data analysis, including resolution rates and customer sentiment tracking.

HubSpot Integration Framework

• Marketing automation systems
• Content management platforms
• Payment processing systems

Pros:

• Resolves up to 80% of digital interactions automatically
• Complete analytics and reporting capabilities

Cons:

• Limited scalability in free tier
• Complex pricing structure

HubSpot offers a free plan wth simple chatbot features. Paid plans costs from $45/month.

12. Botsify

A 7-year old company, Botsify has grown into a leading no-code chatbot platform. The platform helps businesses create sophisticated AI customer service solutions without technical expertise. It serves education, finance, and healthcare sectors with rich automation capabilities.

Key Features

• Conversational AI with advanced analytics
• Customizable greeting page messages
• Message scheduling for automated responses
• White label dashboard options

Botsify Integration Options

• Website, Facebook, Instagram, and WhatsApp
• Slack and Amazon Alexa
• Shopify and WordPress
• Third-party services through JSON API

Pros:

• Unlimited conversations, forms, and media for all users
• Personal onboarding session to help with setup

Cons:

• Few native API integrations
• Smart responses need Dialogflow integration

Botsify paid plans start at $49/month (2 chatbots, 5k users/month).

13. Quidget

Quidget’s no-code platform helps small and medium-sized businesses deploy AI customer service agents quickly. These agents handle up to 80% of Tier-1 support requests. The platform excels at training AI agents from existing website content and knowledge bases in just minutes.

Key Features

Quidget’s AI system learns directly from company websites and knowledge bases. It provides accurate, contextual responses in more than 45 languages. A sophisticated analytics dashboard monitors bot performance, customer interactions, and message metrics to optimize operations continuously.

Quidget Integration Capabilities

• Euphoric.ai and Zendesk to improve support
• WhatsApp, Viber, and Slack for messaging
• Google Docs for documentation management

Pros:

• Quick setup with no coding required
• Handles up to 80% of support tickets

Cons:

• Limited analytics capabilities
• Integration pool needs expansion

Quidget is free up to 10 responses/month. Paid plans costs from $19/month (500 responses/month) and include API access and multiple chatbot managers. 

14. CoSupport AI

CoSupport AI’s patented AI technology powers an autonomous customer support solution that resolves 90% of support questions. The platform’s smart design will give a 99% accuracy rate in responses and cuts ticket handling time by 80%.

Key Features

CoSupport uses Custom AI Models that adapt to your business needs and tone requirements. Its patent-pending message system creates responses in milliseconds for single questions and processes complex threads within 5 seconds. The system works with over 40 languages and provides strong security through data encryption and anonymization.

CoSupport AI Integration Suite

• CRM systems like Zendesk and Freshdesk
• Social media platforms
• Business communication tools like Slack

Pros:

• Self-hosted LLM for better security
• Support in multiple languages with NLU capabilities

Cons:

• No free trial available
• Limited pricing transparency

CoSupport offers custom solutions based on business needs, though specific pricing isn’t public. You won’t pay any setup fees, and prices depend on how many automated responses you need. 

15. Guru

Guru combines knowledge base features with enterprise AI search to turn scattered information into a single source of truth for customer service teams. The AI system processes billions of customer interactions and delivers accurate responses while keeping context throughout conversations.

Key Features

The Knowledge Hub helps teams centralize help resources and troubleshooting guides. This reduces research time and speeds up issue resolution. Teams can configure the platform’s AI models with specialized knowledge. This allows customer support teams to work on strategic tasks while getting precise, tailored responses.

Guru Integration Options

• Browser extensions and mobile apps
• Slack and Microsoft Teams integration
• ChatGPT and generative AI tools

Pros:

• Cuts down employee onboarding and training costs
• Suggests solutions for faster ticket resolution

Cons:

• Feature set needs setup time
• Few customization options

Guru offers a free plan with simple features. Paid plans start at $10/user/month (billed annually).

Conclusion

AI chatbots have a major effect on business operations. Current chatbot satisfaction stands at 28%, but younger generations like Gen Z and Millennials find these tools make problem-solving faster and easier. Businesses with global reach benefit from these chatbots’ multilingual support, which makes them especially useful for international operations.

These AI-powered assistants adapt their responses based on customer context and intent. This creates more natural and effective interactions. The automation of routine queries allows human agents to focus on complex issues that need personal attention, which leads to a better and more consistent customer experience.

FAQs