WhatsApp AI blunder hands out real phone number by mistake

By Cosmin T.
- June 19, 2025

WhatsApp AI gave a commuter a random phone number, breaching a stranger’s privacy during a train delay.
The chatbot offered confusing excuses, first calling the number fake, then admitting it was real private info.
Experts say incidents like this show AI can fabricate data and struggle to follow consistent safety standards.

He pulled out his phone and turned to Meta’s much-touted WhatsApp AI assistant blunder for help with his stalled TransPennine Express journey.

Industry experts have flagged a disturbing pattern where AI customer service in real-world tests fabricate information, contradict themselves, and try to salvage usefulness even when they are floundering.

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