Paka provides interactive phone bots for automating customer calls, routing inquiries, and enabling message-taking after hours. It integrates seamlessly with existing phone systems, enhancing customer support without the need for IVR recordings. Paka helps businesses improve response efficiency and customer satisfaction through tailored call handling.
Features
- Customizable call routing
- 24/7 customer query handling
- Multi-language support
- Integration with CRM systems
- Message center for off-hours
- Real-time call analytics
- Notification for new messages
- Plug-and-play setup
Use Cases
- Answering common customer questions
- Routing calls to appropriate departments
- Logging customer messages after hours
- Improving customer call experience
- Streamlining call data analytics
Summary
Paka’s user-friendly integration and real-time analytics make it a valuable solution for enhancing customer engagement and support through automated calls.
