Survicate is a survey platform designed to gather customer feedback through various channels such as email, websites, in-app, and mobile surveys. It helps businesses capture continuous customer insights with tools for Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform also integrates with multiple third-party applications like HubSpot, Salesforce, and Slack, making it easy to incorporate feedback into existing workflows.
Features
- Customizable surveys for email, web, and in-app distribution.
- Survey templates, logic, and auto-save responses.
- Real-time insights and AI-powered feedback analysis.
- Integrations with tools like Google Sheets, HubSpot, and Salesforce.
- Advanced targeting and JavaScript API for personalized surveys.
Use Cases
- Measuring customer satisfaction through NPS and CSAT surveys.
- Gathering feedback during onboarding or post-purchase interactions.
- Tracking in-app customer behavior and responses to improve UX.
- Segmenting survey responses based on user behavior for targeted improvements.
- Automating feedback collection with integrations into Slack and email platforms.
Summary
Survicate stands out for its ease of use and extensive integration capabilities, making it a flexible solution for businesses looking to scale their feedback processes. The platform offers a range of plans, including free and customizable paid options, ensuring adaptability for different business needs.
