Cohere.io allows customer support teams to engage in real-time screen sharing with users, enabling visual guidance, annotations, and even remote control to assist with troubleshooting. It enhances customer support by reducing issue resolution times and improving clarity during interactions. Cohere.io is ideal for teams aiming to boost customer satisfaction through direct, visual support.
Features
- Instant screen sharing and annotation
- Remote control with user permission
- Session recording and playback
- Real-time support analytics
- Data protection and compliance
- Multi-device compatibility
- Integration with major CRM platforms
Use Cases
- Guiding users through software workflows
- Providing hands-on troubleshooting
- Onboarding new software users
- Reducing back-and-forth in support tickets
- Enhancing remote customer support
Summary
Cohere.io’s interactive screen-sharing capabilities improve customer support efficiency, reducing resolution times and enhancing user satisfaction with live visual assistance.
