Floatbot is a comprehensive conversational AI platform that enables businesses to create chat and voice bots for customer support, sales, and workflow automation. With a no-code, low-code interface, Floatbot supports omnichannel deployment across platforms like SMS, WhatsApp, and websites. It enhances customer engagement by handling inquiries, scheduling, and generating personalized recommendations.
Features
- Omnichannel chatbot and voicebot deployment
- Real-time conversation switching across platforms
- VoiceGPT-powered natural language processing
- Cognitive search for self-learning from data sources
- Payment gateway integrations
- Rich media sharing in chatbot conversations
- Insights and analytics for customer interactions
- Customizable bot interface and multi-language support
Use Cases
- Automating customer support across platforms
- Providing instant product and service recommendations
- Engaging customers with personalized upselling and cross-selling
- Handling voice-based customer inquiries in real time
- Improving agent productivity with AI Agent Assist
Summary
Floatbot’s deep-tech conversational AI and versatile integrations make it ideal for businesses aiming to enhance customer experiences with personalized, automated interactions across multiple channels.
