Hiver transforms Gmail into a collaborative help desk, allowing teams to manage customer support, sales, and operations directly from their inboxes. It integrates with popular tools and offers features like email tracking, automation, and shared inboxes. Hiver is designed for businesses aiming to simplify team email management and streamline support workflows.
Features
- Shared inbox for team collaboration
- Automated workflows and task assignments
- Real-time support analytics
- Integration with Google Workspace
- Customer feedback management
- Collision detection to prevent duplicate responses
- Multi-channel support within Gmail
Use Cases
- Managing customer service inquiries
- Collaborating on sales leads
- Organizing HR and operations emails
- Tracking support performance metrics
- Automating response workflows
Summary
Hiver’s seamless Gmail integration and shared inbox capabilities enhance team productivity, making it an ideal choice for customer-centric teams.
