Inkeep is an AI-powered platform that enhances customer support by integrating AI search and chat capabilities across a company’s content, such as documentation, help centers, and Slack. It automates self-serve support, generates responses from existing data, and provides insights into content gaps, helping reduce customer service workloads.
Features
- AI-driven search and chat
- Real-time content updates
- Custom integrations with Slack and Discord
- Automated FAQ generation
- Data-driven insights and reports
Use Cases
- Enhance self-serve customer support
- Reduce customer service workload
- Provide AI-generated answers
- Identify content gaps for improvement
- Improve user engagement with AI search
Summary
Inkeep streamlines customer support by providing AI-powered search and chat functions, integrating across various platforms for seamless self-serve solutions.
