TheyDo helps businesses map, manage, and optimize customer journeys, aligning strategies across teams to improve customer experiences. It enables companies to uncover high-impact opportunities, track progress, and ensure customer-centric operations. By mapping customer interactions into journeys, TheyDo simplifies collaboration, helping organizations prioritize key initiatives that drive customer satisfaction and operational efficiency. The platform is ideal for teams focused on product management, UX design, and service delivery, providing a structured framework for managing journeys across the enterprise.
Features of TheyDo
- Journey mapping: Turn customer research into comprehensive journeys quickly.
- Opportunity identification: Uncover high-impact business opportunities across journeys.
- Collaborative framework: Align teams around customer journeys with clear hierarchy and structure.
- Enterprise integration: ISO 27001 certified, supporting SSO for secure, large-scale use.
- Customizable tracking: Track customer experience improvements and business impact.
Use Cases for TheyDo
- Product management: Visualize customer feedback and streamline product development.
- Service design: Optimize service delivery by mapping the entire customer journey.
- Customer experience teams: Prioritize initiatives that improve NPS and customer satisfaction.
- Senior management: Align strategy and execution across departments for customer success.
What makes TheyDo unique
TheyDo provides a structured framework to turn customer insights into actionable journeys, helping teams collaborate and drive customer-centric improvements across the organization.
