Unthread automates customer support by organizing Slack conversations into manageable tickets, prioritizing and resolving them efficiently. It enhances team productivity by tracking, assigning, and managing support inquiries in one place. Unthread integrates with CRM and task management tools to streamline support workflows.
Features
- Slack-based ticket tracking
- Automated prioritization and assignment
- Support email and Slack channel integration
- In-app live chat
- Analytics for support insights
- CRM and task manager integrations
- Shared email inbox
Use Cases
- Automating customer support ticketing
- Managing shared support inboxes
- Tracking customer conversations in Slack
- Providing live in-app support
- Enhancing team collaboration on support cases
Summary
Unthread simplifies support management by combining Slack ticketing with automated assignment and analytics for a streamlined, efficient support experience.
